1. Introduction

In accordance with articles 9 & 10 of our general terms and conditions of sale, we only refund purchases made in certain specific cases.
Articles 9 & 10 stipulate the following:

9. Claims

For all Orders placed on this Site, the Customer has the right to make a complaint within fourteen (14) days of delivery of the Product. It is the Customer’s responsibility to check the apparent condition of the Products upon delivery. In the absence of express reservations at the time of delivery, the Products are deemed to conform to the Order.
To exercise this right of complaint, the Customer must send the Company, via the contact form, a statement in which he expresses his reservations and complaints, together with the relevant supporting documents (receipt countersigned by the carrier, photographs, etc.).

If these formalities are not complied with, the Products will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by the Vendor.

The Company will repair, replace or reimburse (according to specific cases), as soon as possible and at its own expense, the Products delivered whose defects of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L. 217-4 et seq. of the French Consumer Code and those provided for in these GCS/GU, subject to the material possibility of repairing the Product or its availability in stock.

10. Consumer’s right of withdrawal

In accordance with the legal provisions in force, the Customer has a period of fourteen (14) days from receipt of the Product to exercise his right of withdrawal from the Vendor, without having to give any reason or pay any penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging, in perfect condition and unopened within fourteen (14) days from the date of actual receipt of the order.

Products that are damaged, soiled, opened or incomplete will not be taken back under any circumstances.

The Consumer has a right of withdrawal of fourteen (14) days from placing the Order, except for contracts mentioned in article L.221-28 of the French Consumer Code.

To exercise this right of withdrawal, the Consumer has up to fourteen (14) days after receipt of his Order to send a declaration in accordance with the downloadable model opposite: withdrawal form. The form should be sent to the following e-mail address: hello@sweet–laces.com, with the following subject line: “Request for retraction – Order #Lenumérodevotrecommande”.

If the products are not returned within the fourteen (14) day period, the Order will be deemed final and no refund will be made, except in the cases provided for in these GCS/GU.

The Customer will be reimbursed for all costs incurred in placing the Order within fourteen (14) days of receiving the returned Product(s).
Reimbursement will be made by the same means of payment used for purchase.
The cost of transport will be deducted from the total amount refunded.
Proof of the effective exercise of the right of withdrawal is the responsibility of the Customer.

2. Shipping policy

In accordance with article 8 of our general terms and conditions of sale, here is our shipping policy.
Article 8 reads as follows:

8. Delivery

Products are delivered exclusively to the following geographical areas:

• Metropolitan France, Corsica, Overseas, Europe and Worldwide.
• The delivery charges applied to the Order depend on the transport costs specific to each delivery. We make every effort to obtain the best possible rates from our transport partners.
• Delivery is made, depending on the Customer’s choice and according to the prices indicated on the Site, to the address indicated by the Customer when placing the Order by post.
• Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or when one or more Products are unavailable, all Products ordered will be delivered at once.
• The Vendor undertakes to make every material and human effort to deliver the Products ordered by the Customer as quickly as possible. Delivery times may vary according to the Customer’s geographical area, the delivery method chosen or the Product ordered.
• If the fourteen (14) day delivery deadline is exceeded for any reason other than force majeure or the Customer’s fault, the sale may be cancelled at the Customer’s written request under the conditions set out in articles L. 216-2, L. 216-3 and L. 241-4 of the French Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen (14) days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.
• In the event of delivery being impossible, due to an error in the address given by the Customer, the Company will contact the Customer as soon as possible to obtain a new delivery address. Any additional delivery charges will be borne by the Customer.
• Furthermore, the Company may not be held liable for reasons relating to delivery times being exceeded:
• In periods of high demand, such as Christmas and New Year;
• For delays caused by reasons of force majeure, i.e. the occurrence of an unforeseeable, irresistible event beyond the Company’s control;
• For events attributable exclusively to the carrier in charge of delivery.
• If your Order is destined for a country outside the European Union, please note that customs fees and import taxes will be charged once the package has arrived in the destination country. Your Order will be held by customs, who may ask you to pay additional fees and taxes. These charges must be paid by the recipient of the parcel.